Pete and Lynn Kerr
A couple of weeks ago my wife Lynn and I were hit by a freak windstorm while driving our motor home across eastern Colorado toward Kansas City. A particularly severe gust produced a loud bang, and in the rear view we saw our living room awning detaching itself as one of the locks came loose from the side of the coach.
After finally securing the awning, we limped into KC where we called Coach Net, a service of Family Motor Coach Association, and asked them to help us find someone who could get us on our way. A callback came within five minutes, with Coach Net strongly recommending Premier Coach, providing a contact name and phone number.
When I called I was amazed to be invited to drive in that very afternoon, which I could not do. Instead we made an appointment for the following morning, at whatever time was convenient for us. Nobody asked where we bought the coach, or suggested we could have an appointment three weeks hence. It was "come on in and we'll get you going."
When we arrived the following morning we were greeted by a series of friendly, courteous, caring individuals whose immediate task was to get us repaired and on the road. Well before noon we found ourselves back on the road, headed for our next destination.
The work was done quickly, effeciently and reasonably. Although parts were not available, things were tweaked, straightened, coaxed and we were given a complete breakdown of what had happened to the awning and its mounts, what was done by PCS, and what we needed to order from the awning folks in order to make it like new again.
Now although Basalt, Colorado, our home, is not within close proximity to PCS, we feel as though we have finally found the dealer we've never seem to have had since we started motor homing. Who knows, when we get down to choosing our next coach we might just make that 750 trip!
Thanks for your efficiency and your "can do" approach. You folks are wonderful.
Pete and Lynn Kerr