Butch and Debbie Buchenau, Abilene, KS
June 4, 2012
To All the GANG at Premier Coach Services:
Last fall, due to many life changes, we made the decision to sell our farm and home and become fulltime RV Travelers. Since we had never owned any type of RV, we began to “research” the subject. After visiting several RV web sites, talking with other RV owners, reading RV info books, etc, we thought we were armed with enough information to begin the process of buying our new home.
We searched online at internet RV sales web pages, went to RV shows and talked with RV dealers and other RV owners. Of the many RV dealers we visited, we kept returning to Premier Coach in Riverside, MO. They were the first dealership we visited & the only one that was as interested in answering our questions so we could make an informed decision as they were in selling us an RV.
The first person we spoke with at Premier Coach was the service manager, Joe. We learned more in 30 minutes from him than we had in the last several months of research. Joe was not only informative but actually answered questions that we had not thought of yet. He talked to us on a level that we could understand and provided us with good solid information and advice. We also visited several other RV dealers, but were not impressed by the dealerships nor their salesmen. They only seemed interested in making a sale and not in answering our questions.
We then returned home to digest everything we had learned, make a decision and decided to return to Premier Coach. There we met with Joe and Charlie the sales manager. Charlie explained the many options available in RV’s and what was available. We drove a Motor home for the first time and had an excellent advisor in Charlie. After talking with Charlie and Joe a few more times we developed a list of what we were looking for in a motor home and sent them to Charlie. Sometime later Charlie called to say that he thought that he had coach coming in that we would like. We happened to be in Kansas City and were waiting at the dealership when Joe arrived with a beautiful Class A RV, Monaco Cayman XL. We took a look, thought about it overnight and decided that it was indeed what we wanted.
After we purchased the coach the next person that we became familiar with was Josh, the shop manager. Josh is a never ending wealth of knowledge about RV’s. We had a few small issues and Charlie, Jo, and Josh always have an answer, are able to correct the problem and give us good sensible advice on many different facets of an RV life. Josh even made a late night run across town to fix a problem we had on our first outing with the rig. Everyone at Premier have assisted us in one way or another to make our new adventure an enjoyable one. Charlie, Joe, and Josh have remained available to answer any question that may arise, even after the sale.
We highly recommend Premier Coach and especially Joe, Charlie and Josh, for buying, trading or service on your RV. Everyone we’ve worked with at Premier from the owners, office staff, sales & service have been wonderful. Any one that is looking to purchase an RV, whether they are “newbie’s” like us, or the seasoned “RV’er who is looking to upgrade to a newer home should visit Premier Coach in Riverside, MO.